Best Store To Buy Shoes
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Best Store To Buy Shoes
While most of the best online shoe stores offer at least a 28-day refund policy on all items, we find that the terms of these policies vary wildly. You may be wondering what your rights are, as a consumer, and the answer is that it varies per state. This guide from the excellent FindLaw website breaks down your federal and state rights in relation to online shopping, so if you're in any doubt, head over there and look up your particular state. California, for example, mandates that a full refund must be offered within 30-days but ONLY if the retailer fails to clearly state their refund policy at the point of sale. Most other states do not offer these protections.
The basic summary is that, while it's seen as best-practice for retailers to do so, stores are not legally required to accept returns on goods whatsoever. So, while it's unlikely you'll find any online shoe stores failing to have a refund policy, you are not legally protected if you buy from somewhere that doesn't have a full returns policy. Ouch.
While there is often little specific guidance on each shoe store about returning worn shoes, we find the customer reviews section for each site offers more insight on this. Generally speaking, we would advise you to return shoes in the same condition they arrived in, if you expect either a full refund or an exchange for a different style or size. If the shoe doesn't fit, or you don't like the style when you first get it, there is no real reason why you'd wear it for a couple of weeks before returning it. Shoe stores will often quite reasonably refuse to refund customers if they return shoes that have been worn, damaged, or otherwise altered because this cuts down on people using returns policies like a rental service. You can't buy a pair of shoes for a party, for example, then send them back.
If you cannot get a refund for a defective pair of shoes from a retailer, we suggest taking the issue up with the manufacturer, as they will likely be aware of defects in their shoes and are well placed to exchange or refund you for their product. When it comes to dealing with all refunds, we know for a fact that customer service representatives online always respond better to reasoned feedback, rather than aggression, so if you are attempting to deal with a refund you should always state your case firmly but politely to begin with. If you receive a rude or aggressive reply, which is extremely unlikely, you can then escalate to formal complaints and negative user reviews, but we would not advise this as a starting option.
And of course, there are many subscription sites that are much broader, offering all sorts of clothes, including but not limited to shoes. Whether any of these services is worth the money is largely a matter of personal opinion. We think it is worth a try if you really love shoes, especially since the companies' cancellation policies are pretty customer-friendly.
Shoe shopping trends have undoubtedly changed over the past 18 months, as our world has undergone a radical overhaul thanks to the coronavirus pandemic. While online shoe sales have clearly skyrocketed, our buying patterns have also changed. According to NPD we've been buying 27% fewer fashion shoes, as a nation, while sales of more comfortable footwear is well up. Clogs are the big winner, perhaps surprisingly, with a 33% increase in sales, while we're also buying 21% more slippers too. I guess we know what most people are wearing on their feet while we're chatting to them on a zoom screen!
The best online shoe stores have become one of the best ways to get your feet snuggled into new homes. By best we mean not only having a wide selection of footwear options but also at some of the lowest prices too.
Of course buying shoes online does mean you can't try them on and take a walk before you buy. But with very favorable returns policies now, it is still possible to try before you commit to one specific pair of kicks.
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